Downloadable Tool or RMA Available to Correct Card Detection Problems with Recent X-Fi Bravura Sound Cards
Dear Auzentech Customers,
Auzentech has received reports that the recent shipment of the X-Fi Bravura 7.1 sound card had recognition and/or detection problems with some motherboards. Auzentech regrets this lapse in quality and is happy to help resolve the issue.
Auzentech's engineers have investigated and narrowed the cause to a component that was updated in the recent X-Fi Bravura shipment. Although the components are supposed to be functionally identical, swapping out the newer component with the previous one corrects the situation. The engineers have also created a downloadable tool that will allow the majority of affected users to correct the situation themselves.
If you are having problems with detection of your X-Fi Bravura 7.1 sound card, please follow steps listed below.
Find the Hardware ID of your X-Fi Bravura
Open the device manager of Windows and check the Hardware ID of your X-Fi Bravura. You can find it as "High Definition Audio Device" or "Auzen X-Fi Bravura 7.1" within Sound, video and game controllers.
For Hardware ID SUBSYS_11020010: If the Hardware ID of your X-Fi Bravura shows "SUBSYS_11020010," you can use an easy to use tool for fixing the problem.
The tool is a bootable image file. Please download it with its detailed guide at the link below:
For Other Hardware IDs: If the Hardware ID of your X-Fi Bravura shows a different ID (for example, "SUBSYS_54310010"), the bootable image file listed in step 2 will not work. Instead, contact Auzentech at bravura (at) auzentech.com with the following information. Auzentech will handle the return and replacement in a timely matter.
Date of purchase
Country of purchase
All of us at Auzentech would again like to apologize for the inconvenience caused. Note that only a few Bravura are affected in Canada, France and Germany.
About Auzentech, Inc.
AUZENTECH, Inc. is a provider of quality consumer electronics products, which is headquartered San Jose, CA. AUZENTECH developed the World's first Dolby Digital Live Sound card (X-Mystique 7.1 Gold) and the World's first DTS Connect Sound Card (X-Plosion 7.1 DTS Connect) and continues to bring the most innovative audio products to the market. http://www.auzentech.com/
About X-Fi™ Bravura 7.1
The Auzen X-Fi Bravura 7.1 sound card is a full-height, custom designed PCI Express® sound card for playing Movies, Music, and Games that has been built around the Creative PCI Express audio processor. The Auzen X-Fi Bravura 7.1 is another in a long line of Auzentech sound cards with real technological innovations, such as optimal design for analog audio, I/O Mode Control, Independent Headphone Output Circuitry for professional headphones, and Auzentech's proprietary Pointing Ground Power Supply for audio that is free of power supply noise. And when it's time to unwind with your favorite PC Game, you won't be left behind with EAX 4.0.
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